Support

Get back to the
conversation.

The most common setup and recovery guidance is below. Diagnostic logs intentionally exclude prompts, transcripts, credentials, and email addresses.

Audio setup

Select the same Windows playback device used by Zoom, Teams, Meet, or your browser. Use the microphone test before the call.

Screen-share privacy

Keep capture protection enabled. Test both entire-display and window sharing after conferencing-app or Windows updates.

Activation

Activation exchanges your code for encrypted, rotating desktop credentials. Provider keys never belong in the customer app.

Recovery

WitCue reconnects the transcription stream and restarts disconnected audio devices automatically. Stop and restart the source if recovery reaches its limit.